Modern Family Medicine care rooted in your community.
Compassionate, comprehensive healthcare for you and your family. Serving the Sarnia-Lambton area with dedication and expertise.
Announcements
March 23, 2026
We are excited to announce two new platforms to streamline your service with our office. The first is a payment platform named PatientSERV. You will now notice that many of your uninsured services invoices come from PatientSERV. You can pay any outstanding invoice online by clicking the adjacent link. The second is a communication platform called Ocean. Ocean will serve many purposes for our office including sending appointment reminders, rescheduling or cancelling your appointment without having to call into the office, 2-way secure messaging and online booking for appointments. Please check your email and junk mail for emails from Ocean and PatientSERV and please consider adding both of these email addresses as contacts in your email.
Our Services
Primary Care
Comprehensive medical care for acute and chronic conditions, including diagnosis, treatment, and ongoing management.
Urgent Care
Same-day appointments for acute illnesses, infections, minor injuries and urgent medical concerns.
Pediatric Care
Well-baby visits, childhood immunizations, growth and development monitoring and adolescent health services.
Mental Health
Compassionate mental health support including management of various mental health conditions, counselling, referrals and resources.
Chronic Disease Management
Diabetes, hypertension, hyperlipidemia, asthma, COPD, heart disease, arthritis, and other chronic condition management
Preventive Health
Annual physicals, health screenings, cancer prevention, cardiovascular risk assessment and wellness counselling.
Men’s Health
Comprehensive health services tailored to men’s specific health concerns including prostate health, testosterone therapy and cardiac risk.
Women’s Health
Specialized care for women’s health needs at every stage of life including pap tests, IUD removal, contraception and menopause care.
Minor Procedures
In-office procedures performed with care and precision including cryotherapy, biopsies, keloid treatment and joint injections.
Medical Forms & Notes
Sick notes, return to work/school notes, disability forms, camp and daycare medical forms.
Occupational Health
Driver’s medical examinations, employment medicals, and workplace injury assessments.
COMING SOON!
TRIAD re-envisioned - Stay tuned for exciting announcements!
Uninsured Services
Optional Annual Fee Program
This program is completely optional. You may always call our office to receive care.
What's Included
The Ontario Health Insurance Plan (OHIP) pays for most of your medical visits to the office. However, there are many time-intensive, uninsured services for which OHIP does not compensate family physicians. This optional annual subscription covers those services.
Unlimited prescription renewal requests via phone, email and fax with medication review
Ability to contact our office via email for appointment requests and administrative questions only
Sick or return to work notes
Sick or return to school notes
School, daycare, and camp medical forms
Travel consultation (vaccination cost in addition)
Uninsured vaccination administration (vaccination cost in addition)
Review of requests for Allied Health Services (Physiotherapy, Chiropractic, Massage, Orthotics, Assistive devices, etc.)
Tuberculosis (TB) test and reading, including 2-step
Provision of printed or electronic medical notes or test results
50% reduction in Driver's Medical Examination and report
50% reduction in legal and insurance form completion
Annual Fee Pricing
Choose the plan below that describes you bestHST not included. All family members must live in the same household. Family plan includes all children 18 and under and full-time students.
All questions related to our annual fee service can be directed to PatientSERV
Our commitment to extended care accessibility
The Access to Care and After Hours Clinics
We understand that medical needs do not always happen during regular office hours. Here are your options for care when our office is closed. Both options are located on the first floor of the same building as our practice located at 481 London Road.
Rapids Access to Care
If you have contacted our office due to an episodic medical condition (sore throat, ear ache, urinary tract infection, cough, etc.) and we are unable to offer a same day or next day appointment, you can be seen at the Rapids Access to Care Center. Subject to availability.
Hours:
Mon - Thurs: 8:00am - 4:30pm
Friday: 8:00am - Noon
Saturday: 8:00am - 1:00pm
After Hours Walk-In Clinic
Patient of Dr Innes who are requiring access to medical care outside of office hours are encouraged to utilize the first-come, first-served After Hours Clinic.
Hours:
Mon - Fri: 5:00pm - 7:30pm
Saturday mornings
Life-Threatening Emergency?
For emergencies such as chest pain, difficulty breathing, severe bleeding or signs of a stroke, call 911 immediately or go to your nearest emergency room.
Our Commitment to You
At Innes Family Medicine, we believe in treating every patient with dignity, respect and compassion. Our team is dedicated to providing personalized care that addresses your unique health needs and concerns.
Frequently Asked Questions
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Monday to Thursday: 9:00am - 3:30pm
Friday: 9:00am - 1:00pm
Closed 11:30am - noon Monday to Thursday for lunch
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Call our office at 519-332-4699.
We are in the process of implementing online booking through Ocean!
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Please bring your valid OHIP health card and an up to date medication list.
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Options:
Pay in office or over the phone
You can pay online through PatientSERV at patientserv.ca
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An optional annual subscription that covers uninsured services like prescription renewals, sick notes, and forms. To sign up click here.
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Although our regular clinic does not offer walk-in appointments. We do offer same day urgent appointments. Additionally, we offer an After Hours Walk-In Clinic Monday to Friday from 5:00 - 7:30pm and Saturday mornings for our registered patients.
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Options:
Call your Pharmacy to have them fax us a refill request (You will be charged for the refill request if you are not an annual fee member)
Call our office at 519-332-4699 to book a refill appointment
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We will contact you for significant results once they are received. You can also call our office at 519-332-4699 to inquire. Also, we are initiating Ocean, a portal to communicate with patients regarding things like test results.
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Yes, sick notes are available. They are included in our Annual Fee program or available for a fee.
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Yes, we provide care for patients of all ages, from newborns to seniors.
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Yes, we perform driver's medical examinations. Annual Fee members receive 50% off.
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Please provide 24 hours notice for cancellations to avoid a missed appointment fee. Fees vary depending on appointment type.
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We accept cash, debit, and most major credit cards.
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Yes, accessible parking is available at our 481 London Road location.
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It's an appointment-based, NP-led service affiliated with our office for episodic conditions when our same-day appointments are full. They send us their report unlike walk-in clinics in order to avoid fragmented care that occurs when you see other walk-in clinics.